Spa Etiquette at Sandy Lane

WHO SHOULD I TELL IF I HAVE ANY SPECIAL NEEDS?

Please advise our receptionist at the time of booking if you have any special needs, allergies and ailments, especially if you have high blood pressure or if you are pregnant. Also communicate with your therapist to ensure your satisfaction. This enables them to customise your service to fit your needs.

DO I HAVE A CHOICE OF THERAPIST?

You do have a choice of male or female therapist. Please indicate your preference to the receptionists; however, we cannot guarantee the availability of any particular therapist. All of our therapists are trained to provide the highest standard of treatments. Please be advised that no inappropriate behaviour or requests will be tolerated.

IS THERE A CANCELLATION POLICY?

Yes, there is a cancellation policy. Cancellations are accepted up to four (4) hours prior to the start of your appointment without incurring a charge. Should the appointment be cancelled with less than four (4) hours notice, you will be charged 50% of the treatment price. If you fail to show up for your treatment all together, you will be charged in full. For non-resident guests, credit card details and a contact phone number are required when making spa bookings.

WHAT TIME SHOULD I CHECK IN?

We recommend you arrive at least 20 minutes prior to your appointment to allow time to change and take full advantage of our facilities. Appointments begin promptly at the time scheduled. Should you arrive late, your appointment will be shortened to allow the therapist to be on time for the next appointment.

WHAT SHOULD I WEAR?

There are dress requirements for The Spa. Please arrive suitably attired - no bare backs or bare feet are allowed. We will provide you with a robe and slippers in your locker and disposable underwear is available for your comfort. For Thai massage, however, we have loose Thai suits for you to wear, though you are welcome to wear your own loose fitting clothing should you wish. Guests booked for a self-tanning treatment are also invited to wear your own swimsuit or, if you would prefer, disposable undergarments are available.

IS THERE AN AGE LIMIT FOR THE SPA?

The Spa is an adult environment only. Children under the age of 16 are not permitted to use the Fitness Centre or the Spa Facilities.