BOOKING TERMS & CONDITIONS

2024 - 2025 BOOKING TERMS & CONDITIONS 

1. ALCOHOL POLICY

Guests under the age of 18 years old are not permitted to consume alcoholic beverages in any of our bars within Sandy Lane. If necessary, our Bar Team has the right to request proof of age and/or to deny service.

2. CANCELLATION AND NO-SHOW

FESTIVE (17 December 2024 - 06 January 2025):

  • A non-refundable deposit of 25% is required at time of booking. This must reach the hotel by 01 May 2024 to guarantee the reservation.

  • Full non-refundable prepayment for the booking is required no later than 01 September 2024. If not received, the reservation will be cancelled and the deposits forfeited.

  • Bookings made after 01 September 2024 require full non-refundable prepayment.

EASTER (13 April – 27 April 2025):

  • A non-refundable deposit of 25% is required at time of booking.

  • Full prepayment required by 19 February 2025. If not received, the reservation will be cancelled and the deposits forfeited.

  • Bookings made after 19 February 2025 require full non-refundable prepayment.

WINTER, SUMMER & FALL (07 January 2025 - 16 December 2025):

  • A 50% deposit of the full stay is required at booking.

  • If cancelled within 35 days prior to arrival, deposit is forfeited.

  • If cancelled within 14 days, full payment is charged.

  • For stays of 3 nights or less, full payment is required at booking.

  • No-shows, cancellations, or early departures will be charged for the full stay.

3. CHECK-IN / CHECK-OUT

  • Check-in: 4:00 p.m.

  • Check-out:

    • 1:00 p.m. during Festive, Winter, and Fall.

    • 12:00 noon during Summer.

4. CHILDREN’S MEALS

WINTER & FALL:

  • Ages 0–2: Complimentary meals.

  • Ages 3–12: 50% off buffet, Kids’ Menu, and Kids’ Buffet at $70 USD + 10% service charge.

SUMMER:

  • Ages 0–2: Complimentary meals.

  • Ages 3–12: Complimentary Kids’ Dinner Buffets and other Dinner Buffets. Kids’ Lunch Buffet available at $70 USD + 10% service charge.

5. CHILDREN’S RATES

  • Ages 0–2: No charge.

  • Ages 3–14:

    • Festive: $695 + 10% service charge

    • Winter/Fall: $480 + 10%

    • Summer: $160 + 10%

  • Ages 15+: Require separate room. Includes breakfast and Treehouse Club access.

6. DATA PRIVACY

Handled as per the Guest Privacy Notice. Available on website or at reception.

7. DRESS CODE

Smart casual attire. Swimwear not allowed in restaurants/bars. Long trousers after 7:30 p.m.

8. GOLF

  • Access to 3 courses (Green Monkey, Country Club, Old Nine).

  • Green Monkey: Limited basis.

  • Caddies mandatory on Green Monkey and Country Club.

  • Collared shirts and tailored shorts required.

  • No sleeveless shirts.

  • Maintenance may affect availability.

9. GYM & SPA

Available for guests aged 16+.

10. INTER-CONNECTING ROOMS

Guaranteed only for children 12 and under. No guarantee for 3+ adjacent rooms.

11. LATTICE

Safety equipment provided for children under 12. May be removed with signed liability waiver.

12. LAWS & JURISDICTION

Barbados law applies to any disputes.

13. MAP (Meal Plan)

  • Available only to guests 13+.

  • $140/day (Winter/Fall), $120/day (Summer).

  • 3-course lunch/dinner.

  • Restrictions apply: not valid for specialty dinners or promotions.

  • 5-meal minimum.

  • Not transferable or refundable.

14. MINIMUM STAY

  • Christmas: 14 nights (18 Dec – 06 Jan)

  • President’s Weekend: 5 nights (13–18 Feb)

  • Easter: 5 nights (16–21 Apr)

15. PASSPORTS

Passport must have at least 6 months' validity.

16. PAYMENT

Charged in Barbados Dollars. Subject to exchange rate fluctuations. Refunds also in BBD.

17. PHOTOGRAPHY & VIDEO RECORDING

Prohibited unless for personal, non-commercial use.

18. RATES

  • Quoted in USD, per room/night.

  • Subject to change without notice.

  • Includes VAT and daily English breakfast.

  • Barbados Government Tax: $17.66 USD/room/night + 10% VAT

19. ROOM ASSIGNMENT

Room numbers/floors not guaranteed. Special requests noted.

20. SMOKING

Prohibited indoors. Designated outdoor areas only. Violation incurs 2-night penalty at rack rate. Vaping treated same as smoking.

21. THE TREEHOUSE CLUB

  • Ages 3–16: Complimentary 10am–8pm (closed 5–6pm).

  • Under 3s must be supervised.

  • Liability waiver required.

22. TIPPING

At guest’s discretion. Distributed among non-management staff. Caddies tipped directly.

23. TRANSFERS

  • Executive transfers: 3 soft or 2 hard cases + hand luggage.

  • Extra luggage: Complimentary luggage car or Executive van. Notify in advance.

24. WATERSPORTS

  • Guests must sign Watersports Release.



ACCEPTANCE OF TERMS & CONDITIONS

The Resort's acceptance of the booked reservation does not take place until we have received written agreement by return fax or e-mail that you have read and agreed to the Booking Terms and Conditions contained herein. Should we not receive written agreement of the Terms and Conditions at the time of confirming the booking; confirmation of said booking is deemed acceptance and agreement to the Terms and Conditions.